Candor and Hope Therapy – Privacy Policy

Effective Date: 4/01/2025

At Candor and Hope Therapy (“we,” “our,” or “us”), protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website www.candorandhopetherapy.com or use our services.

Information We Collect

a. Personal Information

We may collect information you voluntarily provide, such as:

• Name, email address, phone number
• Appointment requests or messages via contact forms
• Billing and payment information

b. Protected Health Information (PHI)

PHI includes information related to your mental health, treatment, or clinical history. PHI is collected only through secure, HIPAA-compliant platforms (e.g., SimplePractice, Headway, Grow Therapy).

c. Non-Personal Information

We may collect non-identifiable information, such as:

• IP address, browser type, and device information
• Website usage statistics via analytics
• Cookies (see our Cookie Policy)

How We Use Your Information

We use information we collect to:

• Provide therapy services and manage your care
• Communicate with you regarding appointments, updates, or inquiries
• Maintain and improve our website and services
• Comply with legal and ethical obligations (HIPAA, Ohio law)
• Send information about services only if you opt-in

How We Share Your Information

We do not sell, rent, or trade personal or health information. PHI may be shared only:

• With licensed staff for treatment coordination (with consent)
• With HIPAA-compliant business associates for services such as scheduling, billing, or EHR hosting
• When required by law, including court orders or reporting abuse/neglect
• In case of a business transfer, under strict confidentiality agreements

Cookies and Tracking

Our website uses essential and analytics cookies to improve site functionality and user experience. Cookies do not capture PHI. For details, see our Cookie Policy.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• HIPAA-compliant secure portals for PHI
• Encrypted communications for electronic submissions
• Password-protected systems and restricted access for staff
• Secure storage and disposal of paper records

While we take all reasonable precautions, no electronic transmission can be guaranteed 100% secure.

Your Rights

You have the right to:

• Access and obtain copies of your PHI
• Request corrections to your PHI
• Request restrictions on certain disclosures
• Opt-out of marketing or newsletter communications
• File a complaint if you believe your privacy rights were violated

To exercise your rights, contact: Candor and Hope Therapy Beachwood, Ohio 44121 Email: [email protected] Phone: (216) 245-8488

HIPAA Compliance

Candor and Hope Therapy complies with the Health Insurance Portability and Accountability Act (HIPAA). PHI collected during therapy sessions or via secure platforms is never shared outside permitted purposes without your consent.

Children’s Privacy

Our website and services are intended for individuals 18 years or older. We do not knowingly collect information from children under 13.

Updates to This Privacy Policy

We may update this Privacy Policy as needed. Updates will be posted here with a revised Effective Date. We encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled:

Candor and Hope Therapy Beachwood, Ohio 44121 Email: [email protected] Phone: (216) 245-8488