Candor and Hope Therapy – HIPAA Notice of Privacy Practices

Effective Date: 4/01/2025

At Candor and Hope Therapy, we respect your privacy and are committed to protecting your personal and health information in accordance with HIPAA and Ohio law. This notice explains how we may use your information and your rights regarding your health information.

How We Use and Share Your Health Information

Your Protected Health Information (PHI) includes any information about your mental health, treatment, or payment. We may use or share PHI for:

  • Treatment: Providing therapy or counseling services
  • Payment: Billing for services
  • Healthcare Operations: Staff training, quality improvement, and regulatory compliance

We may share your information without your authorization only when required by law, such as:

  • Reporting abuse, neglect, or danger to self/others
  • Court orders or legal obligations

Your Privacy Rights

You have the right to:

  1. Access Your Information: See and obtain a copy of your health records
  2. Request Corrections: Ask us to correct mistakes in your records
  3. Restrict Use/Disclosure: Limit how we use or share your information
  4. Request Confidential Communication: Choose how we contact you (email, phone, mail)
  5. Receive a List of Disclosures: Know who has received your information
  6. File a Complaint: If you believe your privacy rights were violated

To exercise your rights, contact our Privacy Officer: [email protected]

Confidentiality of Electronic Communication

Please do not send sensitive health information via email or contact forms, as they are not fully secure. All therapy and PHI should be shared directly during secure sessions or through HIPAA-compliant portals (Grow Therapy, SimplePractice, Headway).

Business Associates

Some services we use to support your care (like scheduling or billing software) may have access to PHI. All such vendors sign agreements to protect your information and follow HIPAA rules.

Breach Notification

If your unsecured PHI is accidentally disclosed, we will notify you promptly as required by law and take steps to mitigate any harm.

Questions or Complaints

If you have questions about this notice or wish to file a complaint:

Candor and Hope Therapy Beachwood, Ohio 44121 [email protected] (216) 245-8488

You may also file a complaint with the U.S. Department of Health and Human Services, without fear of retaliation.

Acknowledgment

By using our services, you acknowledge that you have received and understand this HIPAA Notice of Privacy Practices.